Why is the activation link or code not working?

If you’re having trouble activating Xumo Stream Box, try requesting a new activation code. Make sure you’re going to the web address (URL) displayed on the TV screen to enter the activation code.

Note: The activation code will only work with the URL displayed on your TV. It may also help to open a new page on your computer or mobile device’s internet browser and double-check the URL is entered correctly.

If you’re still encountering activation issues, start a chat with one of our Xumo agents for further assistance.

What should I do if I see a specific error message on-screen?

If you see an error message on-screen, make sure your internet is connected, restart your modem and try again to see if that resolves the problem. For a faster connection, use an Ethernet cord and avoid using hotspots.

What should I do if I’m having issues connecting to WiFi?

Confirm that you are using the correct password and try using an ethernet cord if issues persist. Visit How do I connect my Xumo Stream Box to the internet? for further assistance with WiFi issues.

The software update is taking a long time to finish. What should I do?

When connecting Xumo Stream Box for the first time, it may need additional time to finish downloading the latest software. It can take up to 15 minutes.. If the update is taking longer than 15 minutes, try restarting Xumo Stream Box.

My Xumo Stream Box is showing a black screen. What should I do?

First, try connecting to HDMI-1 on Xumo Stream Box. Next, test your HDMI connection by connecting a different device to the same HDMI slot. Check if that device functions as expected. If not, there may be an issue with your HDMI connection. If issues persist, check your remote batteries and visit Something’s not working with my remote. How can I fix it? for instructions on resetting your remote.

I’m having trouble with my remote. What should I do?

To troubleshoot issues with your remote, visit Something’s not working with my remote. How can I fix it?